At Suzhfashion.com, we are dedicated to providing you with top - quality products and outstanding service. We deeply cherish the relationship we build with each and every customer and are committed to crafting a shopping experience that is both satisfying and enjoyable.

We place great importance on your satisfaction and work tirelessly to ensure it. In the rare event that you are not completely happy with your purchase due to an error on our part, we provide a hassle - free returns process. Our customer service team is available around the clock, 24/7, to assist you, making the entire process as seamless and convenient as possible.

If you can't find the answers to your questions regarding our Return and Cancellation Policies on this page, please don't hesitate to visit our Contact Us page for prompt customer service support.

We understand that ordering a dress for a special occasion is of utmost importance to you, and our cancellation policy is designed with this in mind. It's crucial to note that many of our dresses and some accessories are made to order, and once the production process starts, the materials cannot be reused. However, there's good news: after placing your order, you still have a window to change your mind.

Please refer to the following cancellation details:

Attention: All returns must be preceded by contacting our service first! Self - returned packages will not be accepted.

If you encounter any issues with your dress, please contact our service within 2 days (starting from the date you receive the item). Then, you must send it back within 14 days using the same delivery company we used to ship your dress.

Before sending the products back to the designated return address (which will be provided to you via email), customers are required to contact our customer support first. A refund will be processed upon receiving the returned package.

Please be aware that color aberration may occur due to differences in PC monitor settings and lighting conditions. Therefore, color aberration is not considered a quality problem.

A quality problem is defined as obvious quality defects or failure to meet the customer's customization requirements, such as significant size deviation from the original size criteria.

We do not accept return requests for issues not caused by us. For example, if a customer simply doesn't like the dress without any quality issues or selects the wrong size while we have produced the item correctly, we cannot accommodate the return.

In case of a dispute regarding size deviation, please take photos of the dress to demonstrate the problem. Here's how: lay the item on the ground, place a tape - measure next to it for measurement, and then take the pictures. Customers must submit these photos to service@suzhoufashion.com. Suzhfashion.com will assign designated personnel to handle the dispute and will respond within 24 hours.

Due to the uniqueness of custom - made products (products with the "Tailoring Time" option on the product page), we can offer a revision service based on your requirements. However, returns or exchanges for custom - made dresses are not accepted.

We are not responsible for order delays caused by your late remittance.

We do not accept return requests for received products simply because you subjectively think the product does not exactly match the changes you envisioned from the original style, as we strictly follow your order requirements.

We produce items strictly according to the style and materials displayed on our site. Return requests based on reasons such as "not the same as the website picture", "not the material I like", or "not satisfied with the quality" are not accepted.

If you are not satisfied with the received product, please contact our customer service promptly. We do not accept returns of items you are not satisfied with without our Return Authorization. We are neither responsible for refunds nor will we handle disputes regarding missing packages during the return process if there is no Return Authorization.

Upon receiving your package, it is advisable to check the dress or clothing immediately to ensure it meets the specified requirements. Try on the dress upon receipt without removing the tags or making any alterations. If you are considering a return, avoid washing the item.

When returning the dress, ensure it is in its original condition: unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with tags intact and attached. Defective, damaged, or mis - shipped items are eligible for a refund. When requesting a refund, be prepared to provide clear photographs to Customer Service, showing the problems with the item. If you believe your item was damaged during shipping, also provide photos of the damaged packaging and "Proof of Damage" documentation from your delivery carrier to facilitate the refund process.

Since all of our dresses and clothing are hand - sewn and custom - tailored, the finished gowns may have a measurement variance of approximately one inch in either direction from the specified measurements. To ensure a perfect fit, our tailors have added extra fabric in the seams of our dresses, allowing for minor size modifications.

If your item's size differs from the order specifications by more than one inch, we recommend finding a local tailor to make adjustments. We will gladly reimburse you a certain amount as a tailoring fee. If you choose this option, remember to obtain a receipt from your tailor, as a copy must be provided when requesting reimbursement. However, we cannot process a refund if the wrong size was chosen by the customer herself.

The settings of your computer screen can affect the color of the pictures on Suzhfashion.com. Slight color differences do not necessarily mean the item is defective or mis - shipped. However, if you are certain that you received the item in the wrong color, please contact Customer Service to explore the possibility of a return or refund.

We encourage customers to keep the dresses if the issue is minor. For those who have their dresses altered locally, we will refund a certain amount as an alteration fee. Additionally, we are not responsible for return shipping fees.

When shipping the dress back, please mark the price as $5 - 10, as the dress has no value to you at that point. Also, use the same delivery company we used for the original shipment.

Please note that shipping fees will be deducted when we issue a full refund. We can only guarantee a refund after we receive the item in the same good condition as when it was sent to you. You are responsible for the shipping fee for the return.